How long will my order take?
How will you notify me if there is a problem with my order?
All order communication is done through the helpdesk so it's important that your e-mail address is accurate and current in your account/order. Please make sure to double-check the shipping address too. Your phone number is optional, but it helps in case there is a delivery problem.
In the event that a product that is ordered becomes unavailable due to lack of inventory (“backordered”), you will receive a backorder notification and, if the item cannot be shipped within 30 days, you will be given the option to cancel your order.
Pre-release ordering is sometimes available for select items. These items will show a “Pre-Order” button when you add them to your cart. The release date of your items will be shown on the details page and in the shopping cart. We make every effort to ship pre-order products to arrive on or before release date but cannot guarantee a delivery date.
Please be aware that release dates are subject to change.
How can I track my order?
My merchandise was damage when I received it, what do I do?
Defective or damaged items may be exchanged for identical items only. We will require photographic evidence of the issue. Please contact us through the Help section to report a defective or damaged item. We will gladly replace the merchandise without additional charge or provide you with a full refund. If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges. Refunds must be made to the credit card originally used to place the order.
What if an item is out of stock or the shipping address is incorrect?
Can I return an item? Can I exchange an item for another item?
We want you to enjoy your purchase from our store. If you ordered incorrectly or are unhappy with your item or its size, please contact us through the Help section. We will be happy to help explain how to return the unwanted item/s. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.
Unfortunately, we cannot accept returns on the following items:
Can I cancel my order?
Please contact us through the Help section and we will be happy to cancel your order if it has not already processed or shipped. We are unable to cancel orders which are in the final stages of processing or which have already shipped. Please note that online order status is approximate and may not reflect recent shipment activity.
Do you ship internationally?
Yes, we do. We currently ship to:
Antigua, Argentina, Aruba, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bosnia and Herzegovina, Brazil, Brunei, Burundi, Cambodia, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Grenada, Guadeloupe, Guatemala, Guyana, Honduras, Hong Kong, Hungary, India, Indonesia, Republic of Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Korea, Kuwait, Latvia, Lebanon, Liechtenstein, Luxembourg, Macau, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Monaca, Montserrat, Namibia, Nepal, The Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Puerto Rico, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, South Africa, Spain, Sri Lanka, St. Barthelemy, St. Croix, St. John, St. Kitts, St. Lucia, St. Thomas, St. Vincent, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam, Virgin Islands (US)
We appreciate business from customers all over the world. We are not responsible for orders confiscated by the legal authorities of your country or state and we suggest you check with your local customs office regarding import laws before you place your order. Please note that in addition to the shipping charges, customers shipping to locations outside of the US are responsible for paying all costs associated with importing the order, including all import taxes, tariffs, fees and/or duties which may be levied by your Customs or Government or other authority upon any parcel we send you . Import fees will be billed to you by DHL, FedEx, FIMS or any 3rd party contractor fulfilling your shipment. We cannot anticipate these costs and will not be able to reimburse you for any additional fees incurred. The listed shipping cost covers the cost of shipping only. Before placing your order, please contact your local customs office to find out what kinds of fees you can expect. We do not offer refunds for international orders for which you are unable or unwilling to pay the additional duties and taxes which your government requires.